The most common reason usability testing does not happen is that it is imagined as a research project. It can be five people and an afternoon.
How to run one badly enough to be useful
- Give a task, not a tour. "Find a plumber available on Saturday" rather than "what do you think of this page".
- Say nothing while they struggle. The silence is unbearable and it is where the findings are.
- Ask what they expected to happen when something surprises them. That question produces more insight than any other.
- Watch with the team present. A stakeholder who watches one person fail is more persuaded than by any report you could write.
The limit worth knowing
Five people will find most of the serious problems in a flow. They will not tell you which of two designs converts better, or how common a behaviour is. For that you need numbers. Knowing which question you are asking is what keeps the method honest.
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Peter Bakker
October 14, 2025A stakeholder watching one person fail is worth ten reports. Nothing else has that effect.
Muhammed Senussi
AuthorOctober 14, 2025It is the only technique I know that reliably ends an argument about whether something is confusing. Watching someone hunt for a button for ninety seconds is not something you can argue with.