Muhammed Senussi
Muhammed Senussi
  • Muhammed Senussi
Five People Is Enough to Change Your MindUI/UX

The most common reason usability testing does not happen is that it is imagined as a research project. It can be five people and an afternoon.

How to run one badly enough to be useful

  • Give a task, not a tour. "Find a plumber available on Saturday" rather than "what do you think of this page".
  • Say nothing while they struggle. The silence is unbearable and it is where the findings are.
  • Ask what they expected to happen when something surprises them. That question produces more insight than any other.
  • Watch with the team present. A stakeholder who watches one person fail is more persuaded than by any report you could write.

The limit worth knowing

Five people will find most of the serious problems in a flow. They will not tell you which of two designs converts better, or how common a behaviour is. For that you need numbers. Knowing which question you are asking is what keeps the method honest.

2 Comments

  • Peter Bakker

    October 14, 2025

    A stakeholder watching one person fail is worth ten reports. Nothing else has that effect.

    • Muhammed Senussi

      Muhammed Senussi

      AuthorOctober 14, 2025

      It is the only technique I know that reliably ends an argument about whether something is confusing. Watching someone hunt for a button for ninety seconds is not something you can argue with.

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