In every user test I have run on an AI-assisted tool, the first question was the same: where did that come from?
Design for the follow-up
An answer without a source forces the user to re-do the work to trust it, which means the feature saved nothing. A quoted passage with a link to the paragraph it came from lets them verify in two seconds, and two seconds of verification is what converts a demo into a tool people use for real decisions.
- Cite at the sentence level where you can, not the document level. "It is in this 40-page policy" is not a citation.
- Show when the source was last updated. Stale but confident is the failure mode users fear most.
- Make "I could not find this" a first-class response with the same visual weight as an answer.
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Sanne de Vries
May 19, 2026Giving "not found" the same visual weight is a detail I have never seen done well. Most products bury it.
Muhammed Senussi
AuthorMay 19, 2026Because it reads as failure to the team building it. To the user it reads as honesty, and it is the single strongest trust signal the product can send.